by Mark48
Visitor

Data gifting not working

Hi I am holiday in Australia for a month and in a max plan with about 80+Gb of data that I normally have access to. I need to data gift from one phone to another but the gifting section in family sharing won’t work. It just stated we don’t have information your requesting right now so try later. Being saying this for 3 days now. What’s the fix guys. Iv tried turning phone on/off/on. Re logging in etc. 

 

thanks in advance

3 REPLIES 3
by
EE Community Support Team

Re: Data gifting not working

Good Afternoon @Mark48

 

Thanks for coming to the community.

 

Unfortunately if you are currently outside of the UK you won't be able to gift data as you are roaming. 

 

Katie 🙂

 

 

by Grand Master
Grand Master

Re: Data gifting not working

@Katie_B : You sure about that?

 

Gifting Your Data - Terms & Conditions

If a customer is outside their price plans standard countries when their monthly allowances refresh on their bill date, You will not be able to gift data until they return to the UK/EU.

 

Australia is within the EE Max Plan countries.

 

In fact, your statement about even being outside UK is incorrect.

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by
EE Community Support Team

Re: Data gifting not working

Hi @Mark48

 

If the option is greyed out either you or the recipient is not on an eligible price plan to gift data whilst roaming. 

 

Can you please confirm if you are looking to gift data your SIM or looking to gift data to another SIM on your account?

 

Are you set up as the account holder?

 

What plan are both SIMs on?

 

Speak shortly, 

 

Katie 🙂

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