by AlainGraham Investigator
Investigator

Data gifting not working

Hey, I tried to transfer some data from one device to another, but I keep coming up with this error, please helpIMG_20171116_173954.jpg

 

 

25 REPLIES 25
by
EE Community Support Team

Re: Data gifting not working

Hello @AlainGraham

 

Thanks for coming to the community.

 

Are both devices on the same account?

 

Also, how much data do you have remaining?

 

Speak soon 🙂

by AlainGraham Investigator
Investigator

Re: Data gifting not working

Yes but different numbers, the device I was going to get data from has 9.5GB of data left and the recieving device 150mb at the last attempt (attempted at 200 and 300mb before that). It was 1gb I.was trying to transfer

by
EE Employee

Re: Data gifting not working

Hi @AlainGraham

 

Please let us look further into this for you.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Data gifting not working

@AlainGraham  @Lee_H @Leanne_T

 

Ive just borrowed some data ( haha ) from my other SIM card to mine 413ED1D6-FE4E-4E71-B62E-C64D215466E6.png

 

 

890F8A01-9EE3-49B7-8E13-6EDF8BDB03E2.png

 

 

262B3927-DC4F-4491-954E-E7F752BE1637.png

 

 

 

 

by Grand Master
Grand Master

Re: Data gifting not working

I then received this text message 12336880-D1F6-4D43-9EE2-5F155B7084EA.png

 

 

by Grand Master
Grand Master

Re: Data gifting not working

And my daughter has just been  alerted by EE of me pitching her data.   Smiley LOL   

 

The minimum amount is 500 MB that you can move and you need to make sure your selecting the correct device/person/number that’s giving the data and the one that receiving the data gift.  

by Grand Master
Grand Master

Re: Data gifting not working

I’ve just moved the data back and I’ve now seen the message that my daughter got when I pinched her data

 

BAAD3130-F83C-4FDA-8C90-2BD7EC423F4B.png

 

 

 

 

by AlainGraham Investigator
Investigator

Re: Data gifting not working

It is though, I was transferring 1gb from a device that had 9.5gb
by Grand Master
Grand Master

Re: Data gifting not working

@AlainGraham As soon as your Image gets approved I will be up to see what it is you posted,  I have requested that the moderators look at this and sort it out because it has been over two hours since you posted it.  

by Grand Master
Grand Master

Re: Data gifting not working

@AlainGraham  Have you had a look at THIS ?   Until your image is  approved this is the best I can do for you.   

by AlainGraham Investigator
Investigator

Re: Data gifting not working

This is my process
by Grand Master
Grand Master

Re: Data gifting not working

@AlainGraham  Have you read all of this  ?  It explains who can and who can not do this. 

by AlainGraham Investigator
Investigator

Re: Data gifting not working

Theres no link

by AlainGraham Investigator
Investigator

Re: Data gifting not working

IMG_20171116_173954.jpg4

 

 

IMG_20171116_200649.jpg

 

 

IMG_20171116_200654.jpg

 

 

IMG_20171116_200658.jpg

 

 

 

by Grand Master
Grand Master

Re: Data gifting not working

by AlainGraham Investigator
Investigator

Re: Data gifting not working

@Chris_B it is not greenScreenshot_2017-11-16-20-32-10.png

 

 

by AlainGraham Investigator
Investigator

Re: Data gifting not working

@Chris_B if it is this one http://ee.co.uk/help/help-orphan-pages-/data-gifting , yes. I have. I am the account owner and don't have a shared plan with the other device

by
EE Community Support Team

Re: Data gifting not working

Morning @AlainGraham

 

Thanks for providing all the information.

 

Are you on a personal or business account?

 

Also are either numbers on pay as you go?

 

Thanks, Leanne 🙂

by Fatdave26 Investigator
Investigator

Re: Data gifting not working

DDBB231F-24AF-46C6-A12F-CD397D472A8D.png

 

This is what I get every time I try gifting any data. 

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