by Fae91 Investigator
Investigator

Data gifting - can't find family usuage option

I have added my partner to my account but cannot find any option for family usage to share the data. I can't seem to find any help on the website either... Any help aolareciapp!! 

Thank you 

5 REPLIES 5
by Grand Master
Grand Master

Re: Data gifting - can't find family usuage option

Are you both on contracts, not PAYG? It's only for contracts.

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by Fae91 Investigator
Investigator

Re: Data gifting - can't find family usuage option

Yes both on contracts 

I have added him to my ee account but unsure if I have done it correctly. I can't see any family usuage option or data sharing option.

by
EE Community Support Team

Re: Data gifting - can't find family usuage option

Hi there @Fae91

 

Welcome to the community.

 

Have you added your husband to your My EE account online?

 

Do you have separate direct debits?

 

To see the family usage, you would both need to be on the same pay monthly account with both numbers being on the same bill.

 

Speak soon.

 

Leanne 🙂

 

by Fae91 Investigator
Investigator

Re: Data gifting - can't find family usuage option

Hi Leanne, 

 

I have called EE and resolved this now. Thanks for your help. 

by
EE Community Support Team

Re: Data gifting - can't find family usuage option

No problem at all @Fae91

 

Come back to the community anytime.

 

Leanne.

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