by MrsNikkicross
New Member

Data - cant access internet

I have bought the £15 data pack.  I have 3g signal and can not access the internet.  It says I have 5gb of 5gb left. 


Please help! I can't call you as I've used the £15 top up on my data pack ... bit ridiculous really. 

EE Community Support Team

Re: Data - cant access internet

Good morning @MrsNikkicross


Thank you for coming to see us in community 🙂


Since you have last posted, has your pack now activated?


Did you by any chance turn the phone off and on again?


When you text BAL to 150 has your balance updated?


Thank you





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