by Prince_Leopold
Explorer

Data allowance incorrect

Hi,

 

A few weeks ago I changed my plan from 2GB to 8GB of data a month but the my EE app and website still show just a 2GB data allowance. When I text 'balance' to 150 it shows just a 2GB allowance too.

 

Any ideas?

 

4 REPLIES 4
by Grand Master
Grand Master

Re: Data allowance incorrect

It might only take place on your bill date.

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by
EE Community Support Team

Re: Data allowance incorrect

Hi @Prince_Leopold.

 

Thanks for coming here.

 

Has the new plan now showing in your My EE?

 

Also when is your billing date?

 

Thanks, Leanne.

 

 

by Prince_Leopold
Explorer

Re: Data allowance incorrect

Hi Leanne,

 

Yes, the plan is showing in in My EE, it reads: "4GEE 8GB £37.99"

 

My contract started on 22/06 and my billing date is the 20th of each month so I've already paid the first bill of the new plan.

 

I can post a screen grab of the My EE page if it helps

 

David

 

by
EE Community Support Team

Re: Data allowance incorrect

Hi @Prince_Leopold

 

Thanks for coming back to community 🙂

 

I'd highly recommend speaking with our customer services team about this.

 

Please let us know what they say.

 

Cheers

 

Richard

 

🙂 

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