by Prince_Leopold

Data allowance incorrect



A few weeks ago I changed my plan from 2GB to 8GB of data a month but the my EE app and website still show just a 2GB data allowance. When I text 'balance' to 150 it shows just a 2GB allowance too.


Any ideas?


by Grand Master
Grand Master

Re: Data allowance incorrect

It might only take place on your bill date.

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EE Community Support Team

Re: Data allowance incorrect

Hi @Prince_Leopold.


Thanks for coming here.


Has the new plan now showing in your My EE?


Also when is your billing date?


Thanks, Leanne.



by Prince_Leopold

Re: Data allowance incorrect

Hi Leanne,


Yes, the plan is showing in in My EE, it reads: "4GEE 8GB £37.99"


My contract started on 22/06 and my billing date is the 20th of each month so I've already paid the first bill of the new plan.


I can post a screen grab of the My EE page if it helps




EE Community Support Team

Re: Data allowance incorrect

Hi @Prince_Leopold


Thanks for coming back to community 🙂


I'd highly recommend speaking with our customer services team about this.


Please let us know what they say.







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