by jain15mayank
Visitor

Data Rollover from previous Pack to only Add-On

My 10GBP pack expired recently. I just want to know if I get an add-on of 5GBP data and don't update my pack, will I still get the rolled over data from the previous pack for the whole 30 days? I am aware that standard charges will apply for call and texts which I am ready to pay.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Data Rollover from previous Pack to only Add-On

No, Data Rollover is only from 1 Pack to the next Pack. They want you to buy Packs.

 

Also the data that you had left from the previous Pack will be completely lost when you only buy a 30-day Add-on, as you must buy another Pack within 7 days of the previous one finishing.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Data Rollover from previous Pack to only Add-On

No, Data Rollover is only from 1 Pack to the next Pack. They want you to buy Packs.

 

Also the data that you had left from the previous Pack will be completely lost when you only buy a 30-day Add-on, as you must buy another Pack within 7 days of the previous one finishing.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Data Rollover from previous Pack to only Add-On

Hi and welcome to the community, @jain15mayank.

 

You can find more information about this on our data rollover help and support page.

 

Let us know if you have any more questions.

 

Chris 🙂

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