by KrystA Investigator
Investigator

DPD authentication Failure on pay as u go.

I have gotten this msg within the past few hours. Up till now my pay as you go was working fine. From what I can see in previous threads, this can be rectified by EE support quite easily? 

6 REPLIES 6
by Grand Master
Grand Master

Re: DPD authentication Failure on pay as u go.

Hi, 

 

Assume you have transferred your number over? 

 

You will need to call EE on 150 to speak to CS as there is no account access on these forums. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: DPD authentication Failure on pay as u go.

Hi @KrystA

 

Welcome to the Community! Smiley Happy

 

Have you tried rebooting your phone?

 

Is this just when trying to access the internet?

 

Thanks - Karen. Smiley Happy

by KrystA Investigator
Investigator

Re: DPD authentication Failure on pay as u go.

Hi Karen,

 

Thanks for responding. Yes, the message appears when I open safari on my iPhone 6. However I can text and call people. 

When I open an app that requires data, it simply says I'm not online.

 

I have switched my phone off and on, reset my iphone, switched my mobile data off and on, and reset my network settings.

 

Krystelle

by
EE Community Support Team

Re: DPD authentication Failure on pay as u go.

Hi @KrystA,

 

Have you checked your remaining data allowance?

 

Can you still access the internet over WiFi?

 

Thanks

 

James

by KrystA Investigator
Investigator

Re: DPD authentication Failure on pay as u go.

Hi James,

 

Yes I still have data left on my monthly pack, and could access the Internet using home wifi on my phone.

 

Interestingly the issue has rectified itself overnight (sometime between 2am and 9:30). It may be worthwhile for EE to investigate the root cause of the issue since it's clearly technical and seems to restore itself each morning? Of course my opinion is purely based upon my own experience and the other community posts though..

 

Thanks for taking the time to reply!

 

 

by
EE Community Support Team

Re: DPD authentication Failure on pay as u go.

Hi @KrystA,

 

Thanks for the update, I'm happy to hear it's working again.

 

Please let us know if it happens again.

 

James

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