by Hina
Explorer

Currently in Spain and mobile data has stopped working. How can this be fixed?

Currently in Spain and mobile data has stopped working. How can this be fixed?

9 REPLIES 9
by Grand Master
Grand Master

Re: Currently in Spain and mobile data has stopped working. How can this be fixe

Hi, 

 

Tried restarting your phone?  How much data have you used?

 

Thanks 




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by Hina
Explorer

Re: Currently in Spain and mobile data has stopped working. How can this be fixe

Yes, I've restarted my phone a few times but still the same. Plenty of data left as new allowance has only just started 2 days ago (have more than 20gb remaining)!

by
EE Community Support Team

Re: Currently in Spain and mobile data has stopped working. How can this be fixe

Hi @Hina,

 

Welcome to the EE Community.

 

What happens when you try to load a webpage?

 

Thanks

 

James

by Macca4 Investigator
Investigator

Re: Currently in Spain and mobile data has stopped working. How can this be fixe

I have exactly the same problem. Other devices work just not phone - can you advise a solution please.

by
EE Employee

Re: Currently in Spain and mobile data has stopped working. How can this be fixe

Hi All,

 

Please do try a manual network search and choose for example Movistar.

 

This should resolve your issues 🙂

 

Let me know how you get on.

 

Many thanks,

 

Lee

by Macca4 Investigator
Investigator

Re: Currently in Spain and mobile data has stopped working. How can this be fixe

Thanks

Get Outlook for Android
by
EE Employee

Re: Currently in Spain and mobile data has stopped working. How can this be fixe

by Macca4 Investigator
Investigator

Re: Currently in Spain and mobile data has stopped working. How can this be fixe

Other network options finally appeared and selected Movistar as suggested. All reconnected - Thx

Get Outlook for Android
by
EE Employee

Re: Currently in Spain and mobile data has stopped working. How can this be fixe

Brilliant @Macca4 🙂

 

Enjoy the rest of your trip 🙂

 

Cheers

 

Lee

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