by hannah01
New Member

'Could not activate mobile data network'

I am expecting a text to say my Sim has been updated within 24 hours of the sim being inserted in the phone. It has now been 4 days. I cannot access the internet as I receive the following message 'Could not activate mobile data network'. I have tried resetting the network settings etc and nothing is working. I can however text and call. Please help

1 REPLY 1
by
EE Community Support Team

Re: 'Could not activate mobile data network'

Hi @hannah01

 

Thanks for coming to the community.

 

What device are you using?

 

Is this a new phone?

 

Was this previously on a different network?

 

Speak soon 🙂

 

Leanne.

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