by Sauljones
Visitor

Content lock issue

Hi. Contract sim. 2yrs old. Always had content lock off. Now blocking me saying content lock issue. I go to my account and it's off. Any ideas?

3 REPLIES 3
by Grand Master
Grand Master

Re: Content lock issue

@Sauljones : If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

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by Grand Master
Grand Master

Re: Content lock issue

Hi @Sauljones 

 

Try restarting your device.

 

This is also a sign of local network issues, so check EE Network Status Checker.

 

Thanks

 

 




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by
EE Community Support Team

Re: Content lock issue

Hi there @Sauljones

 

Thanks for coming to the community.

 

Are you still having the content lock message showing today after trying the steps given?

 

Speak soon 🙂

 

Leanne.

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