03-08-2018 11:36 AM
Just a quick question, I’ve taken a sim only 30GB package, my sim arrived Wednesday, today my number has been ported over, I get this package for £20pm as I get corporate discount (I think that’s what it’s called)
Now today looking at Sim only packages I see the plan I’ve taken has now been increased to 40GB 😳 for the same price!
Is there a way to swap to this one? Still keeping my discount that I have without having to cancel the one I have and take out a new sim only package?
Id have to port my number etc doing it that way!
03-08-2018 11:39 AM
@a_ukboy Call customer services explain what’s happening and if you get lucky and the CS agent is willing they might just sort this for you so you don’t have to cancel and take out the other tariff. They did this with me and the tariff I wanted started the following month.
03-08-2018 12:44 PM
@a_ukboy Tell the CS agent that your willing to cancel if needed but can they help sort something so you don’t have too.
03-08-2018 05:02 PM
@a_ukboy CS are open till 8pm, I’ll call if it was me as you can explain yourself better over the phone then in text form.
03-08-2018 06:40 PM
Special thank you to @Chris_B, you’ve been a great help!
So I used online chat, they advised me I had to port my number to pay as you go, take the new offer, cancel my current one etc..
Called CS for my pac, they asked why so I explained, they changed it for me on the call, big 👍🏻 great service from them..
Infact I now get 40GB for £19.40pm, I don’t know quite how, but I won’t complain! Lol
had a text with this message
Hello from EE,
Good news! Your new Price Plan is now 40GB at £19.40 per month.
Pink @ EE
I cant see the corporate discount in my add on’s, it was there before!
03-08-2018 07:15 PM
@a_ukboy It’s always worth explaining why as there are some CS agents who see it from your side and are really helpful. And you got a great deal at the same time.
03-08-2018 07:17 PM
@Leanne_T I’ve been off work for 2 days and I really thought today was Saturday. 😆
by max1486 Tuesday