by DanCreese98
Explorer

Certain apps not working on mobile data

I am unable to access applications like Twitter and Snapchat on my iPhone SE over a mobile network on both 3G and 4G. Both apps have mobile data access on the settings and so I am confused as to why neither one appears to be working when other social media apps like Facebook and Instagram do.

Any response and help would be greatly appreciated. Smiley Happy 

9 REPLIES 9
by Expert Contributor
Expert Contributor

Re: Certain apps not working on mobile data

Does your phone show a 3g / 4g signal ? how many bars of signal are there ?

 

Have you tried rebooting / restarting the phone ? sometimes i have this if i go from a 3g to 4g area or vice versa and the phone doesnt pickup the nearby mast.

by Grand Master
Grand Master

Re: Certain apps not working on mobile data

by
EE Community Support Team

Re: Certain apps not working on mobile data

Hi @DanCreese98

 

Did the helpful information @AHarMan offered to you resolve your problem?

 

If you can also come back to @Chris_B then we can try help further if needed.

 

Thanks

 

Richard

 

🙂

by
EE Community Support Team

Re: Certain apps not working on mobile data

pic spot prize.png

Hi @AHarMan

 

Thank you for posting in community Smiley Happy


It's lovely to see the true spirit of community is alive and well and great to see other users like yourself helping out.

This is what the community is all about, sharing information to help everyone else.

As a thank you, I'm going to send you a private message here to get some further details so we can send you out for dinner on us.

Happy Wednesday

Richard

Smiley Happy

by Ace Contributor
Ace Contributor

Re: Certain apps not working on mobile data

by
EE Community Support Team

Re: Certain apps not working on mobile data

Hi @chistery

 

That is a good shout 🙂

 

Hopefully the support given will bring @DanCreese98 back to confirm.

 

Cheers

 

Richard

 

🙂

by DanCreese98
Explorer

Re: Certain apps not working on mobile data

Hi everybody,

Thank you for all your suggestions. The error has now been rectified; it was the content lock on my EE.

Thanks again for all your help,
DanSmiley Happy

by Ace Contributor
Ace Contributor

Re: Certain apps not working on mobile data

Glad it's all fixed @DanCreese98 and thanks for coming back to tell us what the issue was, which will help others when searching for answers.

by
EE Employee

Re: Certain apps not working on mobile data

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