by TheDarkic Investigator
Investigator

Carrier network settings update 2G 3G 4G manual selection needed

Recently I got network settings update by EE and that update deleted my option to manually select the network band such as 2G 3G 4G

Does anyone know how to reverse the update? I really need my options back. 

Due to low connectivity and reception at my work place, 3G and 4G they have only one bar which is not enough, often Im unavailable. But 2G aka GSM has 3-4 bars. 

But now I cant select 2G and phone keep going on 3G and 4G and thats killing my battery, and Im unavailable. 

10 REPLIES 10
by TheDarkic Investigator
Investigator

Re: Carrier network settings update 2G 3G 4G manual selection needed

Just to mention, when I place other SIM card, I have those options back. When I reinsert EE, I have only Enable 4G: Off, Data only, Voice and Data only. Without manual band selection. 

by Grand Master
Grand Master

Re: Carrier network settings update 2G 3G 4G manual selection needed

@TheDarkic   Your device also going to display the best connection not the strongest. 

 

  Once this has been updated then it cannot be undone.   

by TheDarkic Investigator
Investigator

Re: Carrier network settings update 2G 3G 4G manual selection needed

Interesting is that friend of mine with EE has old settings. 

I simply cant believe that it cant be undone. 

I don't understand why would anyone do that??!!

if I change the phone? And reject the settings? 

Such a hussle. 

Obviously strongest sinal is ignored and they are prioritising 4g and 3g. 

Very lame.

by Grand Master
Grand Master

Re: Carrier network settings update 2G 3G 4G manual selection needed

@TheDarkic  I can bet you that 3G will be turned off before 2G is in the UK, EE are not prioritising what your device uses the device is doing that. And it can not be undone.  

by
EE Employee

Re: Carrier network settings update 2G 3G 4G manual selection needed

Hi @TheDarkic and welcome to the community.

 

What type of handset is it that you have?

 

Are you able to connect your device to a WIFI point and use WIFI calling if your handset is compatible?

 

Many thanks,

 

Lee

 

 

by TheDarkic Investigator
Investigator

Re: Carrier network settings update 2G 3G 4G manual selection needed

Hi there and thank you 🙂

I have WiFi Calling but no WiFi on my workplace unfortunately. So I cant use WiFi Calling option. 

Does anyone know how to rise the issue within yhe EE? 

I would like to investigate this more deeper.

by TheDarkic Investigator
Investigator

Re: Carrier network settings update 2G 3G 4G manual selection needed

Hey there, 

Thanks for the answer. 

To be honest, Im not so sure about that. As I was running tests with EE number, with other phones and other providers, EE seems to always switch to 3G to 4G even if signal is not strong enough. They are prioritising 4G or 3G over 2G. Only with o2 is opposite, they seems to prioritise the strongest signal. 

by
EE Community Support Team

Re: Carrier network settings update 2G 3G 4G manual selection needed

Hi @TheDarkic

 

Thanks for getting back to us.

 

I recommend calling our technical support team to look into the signal strength in the area and discuss the way that your phone connects to the network.

 

Please let us know how you get on.

 

Chris 🙂

by TheDarkic Investigator
Investigator

Re: Carrier network settings update 2G 3G 4G manual selection needed

Nahhh, its just we are loosing control over settings, from apple and now from ee. Dont get me worng but 2g is still 2g and they have better reception when it comes to phone calls. 

I need to find a legal way to raise the complain.

Now my work is overload so I have no time but i ll do so soon. 

by
EE Community Support Team

Re: Carrier network settings update 2G 3G 4G manual selection needed

The technical support team are the team to speak to regarding this, @TheDarkic.

 

Alternatively, if you would like to raise a formal complaint, you can find information on how to do so on our ways to complain.

 

Chris

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