by Ethyb26 Investigator
Investigator

Cannot use internet

Just registered ee sum two weeks ago bought a data pack. Not letting me on internet outside and when using 150 to call for help its saying in not an ee customer. Is it because it is payg, bought it for my sons b'day two weeks ago and only have 15 days left of data pack that can't even be used

12 REPLIES 12
by Grand Master
Grand Master

Re: Cannot use internet

Hi, 

 

Txt BA to 150, what does it say? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ethyb26 Investigator
Investigator

Re: Cannot use internet

It says we are unable to process request this service is for ee customers ony

by
EE Community Support Team

Re: Cannot use internet

Hello there @Ethyb26

 

Thanks for coming here.

 

Where did you purchase the SIM?

 

Have you moved the number from another network at all?

 

Thanks, Leanne 🙂

by Ethyb26 Investigator
Investigator

Re: Cannot use internet

Hi sim card was bought in Argos definitely a paygo ee sim  the phone that wasn't locked to any network when bought. No other sim card has been used in phone. It allowed me to top up with ee voucher and gets incoming calls and texts

Thanks

 

by
EE Community Support Team

Re: Cannot use internet

Hi @Ethyb26,

 

Have you transferred a mobile number from another network or is it a new number?

 

How did you apply the top-up voucher?

 

Thanks

 

James

by Ethyb26 Investigator
Investigator

Re: Cannot use internet

Hi 

Brand new ee pay and go sim out the packet.

Bought voucher from shop and applied.

On ee account it's showing that pack has been applied but. Still has 3gb of data

by Grand Master
Grand Master

Re: Cannot use internet

by
EE Community Support Team

Re: Cannot use internet

Hi @Ethyb26,

 

How did you apply the voucher? Online or via telephone?

 

If via telephone, you should be able to contact customer services by calling the same number (150).

 

Thanks

 

James

 

 

by Ethyb26 Investigator
Investigator

Re: Cannot use internet

Via phone I'll need to top up again to call customer services from phone. Every time I call from landline i get no help and cut off

by
EE Community Support Team

Re: Cannot use internet

Hi @Ethyb26,

 

I'm sorry you have had problems getting in touch. You should still be able to contact us via a landline.

 

Are you using the telephone numbers from the get in touch page?

 

Thanks

 

James

by Ethyb26 Investigator
Investigator

Re: Cannot use internet

Hi 

Thank I'll try again tonight does anyone know what option to press when you get through. I have tried internet and technical and I get the same message serch device online and then it hangs up.

Went into store today and no one could help me

I feel like if someone that works in storecan't help then who can

 

Thanks 

 

by
EE Community Support Team

Re: Cannot use internet

Hi @Ethyb26,

 

Welcome to the EE Community.

 

I'm sorry you were unable to get the help you needed in store.

 

Please let us know how you get on when you call again tonight.

 

Thanks

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions