by MikeFraser1983
New Member

Cannot open messages in LinkedIn, what's app and Facebook whilst on 4g.

Also videos cannot be played or opened. Try turning off and on. Been like this a week. 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Cannot open messages in LinkedIn, what's app and Facebook whilst on 4g.

Hi @MikeFraser1983 

 

Try logging into your MyEE app then - Settings - Content Lock - change this to off. Then restart your device.

It should now work.

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Cannot open messages in LinkedIn, what's app and Facebook whilst on 4g.

Hi @MikeFraser1983 

 

Try logging into your MyEE app then - Settings - Content Lock - change this to off. Then restart your device.

It should now work.

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Cannot open messages in LinkedIn, what's app and Facebook whilst on 4g.

Hi @MikeFraser1983

 

Welcome to the community.

 

Did @Northerner's advice help you fix this?


Chris

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