Cannot contact EE

[greeelis]

MyEE app isn't working on my unlocked, unrooted Xiaomi Max 3, nor can I contact EE via a Web browser. 

[James_B]

Hi @greeelis,

Welcome to the EE Community.

What happens when you try to login to My EE via your web browser?

Thanks

James

[greeelis]

Hi James_B, I just get a sorry message and a "done" button. 

greeelis

[James_B]

Hi @greeelis,

Thanks for confirming.

Please get in touch with customer services so our technical team can help.

James

[greeelis]

James, I can't follow your browser link as I simply get a sorry message and a done button! The MyEE app also displays a sorry message. 

greeelis

[James_B]

Hi @greeelis,

Have you tried a different web browser?

Can you access other websites successfully?

James

[XRaySpeX]

If you're getting a "Sorry" & "Done" msg on an ordinary web link it's coming from your phone. There's something wrong with it or you're not connected to the Net. What's it saying "Sorry" for?

[greeelis]

The EE android app says the same.

greeelis

[Leanne_T]

Hi @greeelis

Thanks for coming back to us.

Can you browse other websites at all?

Also, can you log into your My EE account on another device?

Leanne.

[greeelis]

All attempts at using the EE app and via the website are a complete waste of time  My 2 sims are Pay Monthly data-only so I need to keep an eye on my usage. The Eriksson / O2 outage seems not to be the problem . Any ideas, anyone? How about EE's tech team getting in touch?