by greeelis Contributor
Contributor

Cannot contact EE

MyEE app isn't working on my unlocked, unrooted Xiaomi Max 3, nor can I contact EE via a Web browser. 

9 REPLIES 9
by
EE Community Support Team

Re: Cannot contact EE

Hi @greeelis,

 

Welcome to the EE Community.

 

What happens when you try to login to My EE via your web browser?

 

Thanks

 

James

by greeelis Contributor
Contributor

Re: Cannot contact EE

Hi James_B, I just get a sorry message and a "done" button. 

greeelis
by
EE Community Support Team

Re: Cannot contact EE

Hi @greeelis,

 

Thanks for confirming.

 

Please get in touch with customer services so our technical team can help.

 

James

by greeelis Contributor
Contributor

Re: Cannot contact EE

James, I can't follow your browser link as I simply get a sorry message and a done button! The MyEE app also displays a sorry message. 

greeelis
by
EE Community Support Team

Re: Cannot contact EE

Hi @greeelis,

 

Have you tried a different web browser?

 

Can you access other websites successfully?

 

James

by Grand Master
Grand Master

Re: Cannot contact EE

If you're getting a "Sorry" & "Done" msg on an ordinary web link it's coming from your phone. There's something wrong with it or you're not connected to the Net. What's it saying "Sorry" for?

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by greeelis Contributor
Contributor

Re: Cannot contact EE

The EE android app says the same.

greeelis
Highlighted
by
EE Community Support Team

Re: Cannot contact EE

Hi @greeelis

 

Thanks for coming back to us.

 

Can you browse other websites at all?

 

Also, can you log into your My EE account on another device?

 

Leanne.

by greeelis Contributor
Contributor

Re: Cannot contact EE

All attempts at using the EE app and via the website are a complete waste of time  My 2 sims are Pay Monthly data-only so I need to keep an eye on my usage. The Eriksson / O2 outage seems not to be the problem . Any ideas, anyone? How about EE's tech team getting in touch? 

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