02-01-2018 01:33 PM - edited 02-01-2018 01:34 PM
Ok so there is 2 contact numbers for EE
07953 966 250
Ringing from my sky landline says the first number the subscriber cannot be reached, the second number cannot be contacted due to a service fault.
9am this morning I lost all my mobile phones as I got burgled including my contract EE phone with the sim inside. I have been unable to contact EE to report it, and there is a message stating customers are liable for usage until its reported.
So I need help in contacting please, right now my sister is going to try on my behalf from her phone.
02-01-2018 01:42 PM
EE CS systems have been down since yesterday. See Calling us and using our customer service platforms .
02-01-2018 01:49 PM - edited 02-01-2018 01:53 PM
Thank you for taking the time to visit the Community today.
I'm sorry to hear that you've had your phones stolen.
EE are currently stating the following on Twitter:
"Hi Fran. As long as you’ve tried to contact us within 24 hours – either by phone or social media – we will take this into account as soon as you are able to speak to the relevant team to report this to them.
You can view the Tweet here.
02-01-2018 01:54 PM - edited 02-01-2018 01:54 PM
This is obviously devastating to me.
First of all I am disabled and a lack of a mobile phone is critical, so every hour is super impotant that goes by.
Second, I know my phone is still turned on (and online but with location services disabled), the police have got no interest in trying to track so I am hoping EE can do something.
A company the size of EE should not be uncontactable this length of time 😞