by chryslerjo
Explorer

Cannot connect to internet - have plenty of data left. Any ideas.

Anyone have any suggestions?

Suddenly I cannot conect to the internet.

I have made sure I have the latest software update.

I have cleared the internet history.

I have turned airplane mode on and off.

I have restarted phone several times.

Thanks

3 REPLIES 3
by
EE Community Support Team

Re: Cannot connect to internet - have plenty of data left. Any ideas.

Hi @chryslerjo,

 

Welcome to the EE Community.

 

Are you only having this issue in one location or everywhere?

 

Is it affecting all apps?

 

Does your phone show a 3/4G connection?

 

Thanks

 

James

by chryslerjo
Explorer

Re: Cannot connect to internet - have plenty of data left. Any ideas.

Hi there.
All locations.
4G.

Thanks
Jo


Sent from my iPhone
Highlighted
by
EE Employee

Re: Cannot connect to internet - have plenty of data left. Any ideas.

Hi @chryslerjo

 

What error message do you see when trying to connect to the web?

 

Many thanks,

 

Lee

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