by Mel1990
Explorer

Cannot connect to 4g with samsung s9, troubleshooting carried out, whyyy?

Hi there recently my phone wont connect to 4g, no issues with wifi and have tried basic trouble shooting, not sure what else to do? 

3 REPLIES 3
by Grand Master
Grand Master

Re: Cannot connect to 4g with samsung s9, troubleshooting carried out, whyyy?

@Mel1990   Have you had a look at THIS  to see if there is a network issue in your area.   And just to ask is this in one location or everywhere? 

by Mel1990
Explorer

Re: Cannot connect to 4g with samsung s9, troubleshooting carried out, whyyy?

Hey there, yes no network issues, but it happens wherever I seem to go.

by
EE Community Support Team

Re: Cannot connect to 4g with samsung s9, troubleshooting carried out, whyyy?

Hi @Mel1990

 

Welcome to the community.

 

Could you let us know which troubleshooting you've carried out so far?

 

Have you checked which network mode your phone is connecting using?

 

Tap SettingsConnections > Mobile networksNetwork mode > Tap  LTE/WCDMA/GSM (auto connect) to enable 4G.

 

Chris

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