by gpiggies4ever
Visitor

Cannot add Data or ring 150

I've been trying since 11PM last night to add data to my phone. I now have no data and despite trying on both the EE app and on the website i just keep getting fault.

 

I tried to ring 150 first thing at 8am, i was on hold 45 minutes, noone answered. Now when i've tried to ring back it says the phone lines are closed.

 

I've also tried to order a wifi mini hub but my order has dissapeared and i have no idea if it has gone through.

 

Can someone please tell me what an earth is going on?!

5 REPLIES 5
by Profile closed
Not applicable

Re: Cannot add Data or ring 150

EE / T-Mobile / Orange seem to be having a number of issues this weekend as there are lots of services not working at the minute.

by Ace Contributor
Ace Contributor

Re: Cannot add Data or ring 150

Hi @gpiggies4ever

 

This issue is under investigation by the EE team. It has been widely reported via the Community this morning. 

 

 

by Grand Master
Grand Master

Re: Cannot add Data or ring 150

@gpiggies4ever   Not saying this will work but it’s worth a go.  Click THIS but turn WiFi off on the device as this has to be done over a cellular connection.  

by Unbelievable321 Investigator
Investigator

Re: Cannot add Data or ring 150

What does THIS do when you click it 

by
EE Employee

Re: Cannot add Data or ring 150

Hi All, 

 

You should now be able to contact customer services or use the self service,

 

We did experience a technical issue impacting our ability to assist customers, we have fixed this and apologise for any inconvenience caused.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.