by ryanlai7

Cannot activate 10GB free data

Hi, I got a 3GB data pack with sim card in airport. When I try to activite my 10GB free data, it said I cannot. The message is "Unforunately, you are not eligable for this offer. Please check you have active Pay As Go Pack and called, text or used data of life time of your pack"


May I know how I can I active that 10GB?


Thanks and Regards..... Ryan







by Grand Master
Grand Master

Re: Cannot activate 10GB free data

Hi @ryanlai7


My understanding is that you need to use up the 3GB first, then activate. If this doesn't work then give CS a call during opening hours.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Cannot activate 10GB free data

This Q has cropped up numerable times. If the reason is that the initial 3GB data needs to be used up 1st why doesn't it say so in so many words & not the stupid "not eligable" msg? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: Cannot activate 10GB free data

Hello there @ryanlai7


Thanks for posting on the community.


As advised, you do need to use the 3GB of data first before the 10GB will start for you.


Do you still have data remaining from the 3GB?


Speak soon, Leanne 🙂

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