by burrows1980 Investigator

Can’t view/send pictures WhatsApp on mobile data?



i have the same issue with Facebook and Twitter, can’t load content when on mobile data only works on WiFi.  I’ve reset network connections, updated all apps, on current iOS delete app reinstalled, made sure it’s on WiFi and cellular data in the apps etc......


It only started doing it over last few days, everything else works fine on mobile data.


I can’t even load WhatsApp website on safari when on mobile data, any ideas?



by Grand Master
Grand Master

Re: Can’t view/send pictures WhatsApp on mobile data?

Hi @burrows1980 


Make sure content lock on your MyEE app is set to off. If it's set to off set it to strict, restart , set it to off restart.


Hopefully that should fix the problem.

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Can’t view/send pictures WhatsApp on mobile data?

Hi @burrows1980.


Welcome to the community.


Let us know how you get on following @Northerner's advice.



Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.