by Antonwpx
Explorer

Can't view Facebook and WhatsApp photos and videos on mobile data

Hi,

 

I'm currently unable to view or download photos, videos, etc from Facebook and WhatsApp. Both apps work perfectly fine on wi-fi.

 

I have a Samsung Galaxy S9 on 4G and have checked and tried the below, but still no success :

 

* There is sufficient data on my monthly plan.

* Both apps have the latest updates.

* I've uninstalled and re-installed both apps.

* I have full 4G signal.

* Cellular data for these apps are enabled.

* Content lock is turned off.

 

Other apps seems to be working without any issues.

 

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can't view Facebook and WhatsApp photos and videos on mobile data

Hi @Antonwpx

 

Welcome to the community. 🙂

 

Could you try turning your content lock on and back off again in your My EE account?

 

Let me know if that works.

 

Chris

2 REPLIES 2
by
EE Community Support Team
Solution

Re: Can't view Facebook and WhatsApp photos and videos on mobile data

Hi @Antonwpx

 

Welcome to the community. 🙂

 

Could you try turning your content lock on and back off again in your My EE account?

 

Let me know if that works.

 

Chris

by Antonwpx
Explorer

Re: Can't view Facebook and WhatsApp photos and videos on mobile data

Hi Chris, that seems to have worked! Many thanks for your help!

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