by Katie7 Investigator
Investigator

Can't sign into ee network

Hi, I'm pay as you go. I keep getting a message saying sign into ee network when I try to use mobile data. All works fine when connected to WiFi but I have 1gb of data to use still that I can't seem to use. Any help?

Thanks!

7 REPLIES 7
by Grand Master
Grand Master

Re: Can't sign into ee network

@Katie7  What device is it ?  And have you allowed the apps to use cellular data ?  

by Katie7 Investigator
Investigator

Re: Can't sign into ee network

It's a Sony Xperia z3 compact. Yeah, apps all set to use cellular 

by
EE Community Support Team

Re: Can't sign into ee network

Hello there @Katie7

 

Thanks for coming here.

 

If you click on this link http://add-on.ee.co.uk/

 

What allowance does this show?

 

Thanks 🙂

 

 

by Katie7 Investigator
Investigator

Re: Can't sign into ee network

Hi, if I click on that link it says unlimited data allowance...

by
EE Community Support Team

Re: Can't sign into ee network

Hi @Katie7,

 

What happens when you try to load a webpage with WiFi turned off?

 

Thanks

 

James

by Katie7 Investigator
Investigator

Re: Can't sign into ee network

Just says site cannot be reached 

by
EE Community Support Team

Re: Can't sign into ee network

Hi @Katie7,

 

Do you have this problem everywhere or just in one location?

 

Is this a new phone? Have you used it on the EE network before?

 

Thanks

 

James

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