by TFUSERNAME2017
Visitor

Can't get past stage 2 (confirm number) while registering.

I've got to stage 2 and it asks me to confirm number, which I do. It then gives me the following message...

 

 We now know this is a 4GEE WiFi number
(Yep... 4GEE WiFi is what we call mobile broadband)

After this it doesn't provide a link or other access to stage 3 (email verification)

where I can complete the registration.

 

Has anyone got any ideas what to do?

 

Thanks.

2 REPLIES 2
by Grand Master
Grand Master

Re: Can't get past stage 2 (confirm number) while registering.

MyEE doesn't work for registering PAYG MBB devices. It stops at telling you to connect your device & login to it, but when you've done as instructed it doesn't have anywhere for you to say you've done it.

 

This is supposed to be investigated since I reported it months ago but as far as I know, & you just confirmed it, nowt's been done.

 

You don't need to register your MBB device in order to use it. For topping up we got round it by topping up at an ATM. The Top-up card will also probably do.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by
EE Community Support Team

Re: Can't get past stage 2 (confirm number) while registering.

Hello there @TFUSERNAME2017

 

Thanks for coming here,

 

This is under investigation with our My EE team.

 

In the meantime you can top up with the methods @XRaySpeX has provided.

 

You can also contact our customer service team.

 

Thanks, Leanne.

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