by zerostate Investigator
Investigator

Can't buy more data

I'm on PAYG and buy more data when the data runs out. But now I appear unable to do so.

 

It appears that the add-on.ee.co.uk website won't load because I have no data on 4G and when on wi-fi it says I need to be connected via 4G.

 

This never used to be a problem, but appears to be now.

 

Looks like a sneaky way to push PAYG customers over to contracts.

1 SOLUTION

Accepted Solutions
by zerostate Investigator
Investigator
Solution

Re: Can't buy more data

Turning the phone off and on again seems to fix the problem.

3 REPLIES 3
by zerostate Investigator
Investigator
Solution

Re: Can't buy more data

Turning the phone off and on again seems to fix the problem.

by Ace Contributor
Ace Contributor

Re: Can't buy more data

HI, @zerostate

You don't need data to open http://add-on.ee.co.uk/purchase

Page make sure your mobile data on when you open this link. 

Restart your phone and try again. 

Thanks 

by
EE Community Support Team

Re: Can't buy more data

Hi @zerostate

 

I'm glad you're all sorted. 🙂

 

Give us a shout if you ever need some help.

 

Chris 🙂

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