by cpodlewis
Explorer

Can't buy more data, just top up existing credit. Why?

I've run out of data 4 days before my new pack kicks in. I've tried buying more data but all I'm allowed to do is add to my existing credit.

3 REPLIES 3
by cpodlewis
Explorer

Re: Cannot buy data add on

I've run out of data 4 days before my new pack kicks in. I've tried buying more data but all I'm allowed to do is add to my existing credit.

by
EE Community Support Team

Re: Can't buy more data, just top up existing credit. Why?

Hi @cpodlewis,

 

Welcome to the EE Community.

 

How are you trying to purchase a data add-on?

 

Have you tried texting Add data to 150?

 

Thanks

 

James

 

 

by Grand Master
Grand Master

Re: Cannot buy data add on

@cpodlewis: Have you gone to http://add-on.ee.co.uk/purchase whilst connected to the mobile network, not WiFi?

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