by Link74 Contributor
Contributor

Can’t always get on internet even when says 4g

Why is it when shows 2 /3 bars 4g in certain areas I can’t get on internet yet friends can with their mobiles? 

19 REPLIES 19
by Grand Master
Grand Master

Re: Can’t always get on internet even when says 4g

Have you checked the Network Status Checker  ? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Can’t always get on internet even when says 4g

Hi @Link74

 

Welcome to the EE Community,

 

I would recommend speaking with the technical support on freephone 0800 956 3146 from a landline so they can go through trouble shooting with yourself over the phone.

by
EE Community Support Team

Re: Can’t always get on internet even when says 4g

Hello there @Link74

 

Welcome to the community.

 

What phone are you using?

 

Can you make calls and send texts in these areas?

 

Speak soon, Leanne 🙂

by Profile closed
Not applicable

Re: Can’t always get on internet even when says 4g

Hi, @Link74,

I had a similar discussion yesterday! 

Just out of curiosity! Do you're friends have access to Wifi?

And more importantly! Do you?

 

Regards 😊

 

mAh8v

by Link74 Contributor
Contributor

Re: Can’t always get on internet even when says 4g

Hi I have WiFi also.. but if shows full bars on signal o shouldn’t have to use WiFi ?? 

by Link74 Contributor
Contributor

Re: Can’t always get on internet even when says 4g

Hi it’s an iPhone se .. I can send texts never tried to call but thinking if I can send text should be able. Just won’t send emails or go online 

by Link74 Contributor
Contributor

Re: Can’t always get on internet even when says 4g

Thank you 

by Profile closed
Not applicable

Re: Can’t always get on internet even when says 4g

Hi, @Link74,

 

I agree!

So it must be something else!

Do you have any road works and or building work nearby?

 

Regards

 

mAh8v

by Link74 Contributor
Contributor

Re: Can’t always get on internet even when says 4g

No it’s happened In 2 different towns nearby lately

by Profile closed
Not applicable

Re: Can’t always get on internet even when says 4g

Hi, @Link74

Then i'm flumoxed! 😞

 

Regards

 

mAh8v

by Grand Master
Grand Master

Re: Can’t always get on internet even when says 4g

PAYG or contract?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Link74 Contributor
Contributor

Re: Can’t always get on internet even when says 4g

On contract 

by Link74 Contributor
Contributor

Re: Can’t always get on internet even when says 4g

Thanks anyway 

by
EE Community Support Team

Re: Can’t always get on internet even when says 4g

Good Morning @Link74.

 

Are all apps enabled for mobile data?

 

You can check this in settings, mobile data, then ensure all apps are toggled to green.

 

Alternatively, could you try resetting the network settings on the phone?

 

This is done in settings, general, reset, then reset network settings.

 

Does this work in any other locations?

 

Jon 

by Link74 Contributor
Contributor

Re: Can’t always get on internet even when says 4g

Hey Jon k 

 

yes the mobile data is on will try to reset network see how it goes.

 

cheers

by Profile closed
Not applicable

Re: Can’t always get on internet even when says 4g

Hi, @Link74 and @Jon_K,

 

That sound's like a great idea!

Resetting net work settings!

 

Good luck Link74 😖

 

Regards

 

mAh8v

by
EE Community Support Team

Re: Can’t always get on internet even when says 4g

Thanks @Link74.

 

Keep us updated with your progress 🙂

 

Jon

by Link74 Contributor
Contributor

Re: Can’t always get on internet even when says 4g

74CA6223-31C7-43F8-A3BD-CCC34B0D53BC.png

 

472B169C-B664-4B46-84BD-B7F4549BC53E.png

 

77AF93A9-FC4C-4F07-B5FE-F197ED423100.png

 

As you can see 4g full signal bar.

 

rather annoying that can’t get on every time ! 

 

What am am I paying for ....have stick up with so long !! 

by
EE Community Support Team

Re: Can’t always get on internet even when says 4g

Good Morning @Link74

 

I can understand your frustration and we will do everything we can to help 🙂

 

Did you try a network reset on the phone?

 

Leanne.

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