24-07-2019 11:59 AM
Our customers in the UK are having issues with access to ours sites https://ce.cqg.com/api/iosnative/ReportFeedback https://api.cqg.com and https://aserv.cqgone.com via the EE 4G mobile network.
(these sites are not webpages and used for websocket access )
These sites can be reached fine via Wi-Fi on our customer's devices but not via EE's 4G network. It works fine on Vodafone and other providers. Content Lock is disabled on our devices and all other sites load fine.
These sites is not IPv6
We've double check everything and cannot find any errors so the fault appears to lie with the EE network.
This issue looks very similar to described in
Can anybody from EE support help us in the same way?
24-07-2019 12:09 PM
@deniskon Can you make these sites IPV6 compatible as that is the newest standard.
Unfortunately EE network does fall back very will to iPV4 so it would be better to update to IPV6.
24-07-2019 12:15 PM
@deniskon And that’s going to be the quickest and best solution, update the sites to IPV6.
21-08-2019 06:36 PM - edited 21-08-2019 06:37 PM
Hi, i had same prob, usually DNS_PROBE_FINISHED_NXDOMAIN error come out,
i changed dns to 18.104.22.168 and 22.214.171.124 and problem gone !!!
Tried many methods on this guide and it GONE