by Bradleyu1 Investigator
Investigator

Can I gift my data with a data sim on my account?

I took out a 30 day data sim with 5gb of data with the intention of gifting my mobile data with this sim when required. 

The guy in EE said this was possible but my online account won't let me although it shows both contracts. 

6 REPLIES 6
by Grand Master
Grand Master

Re: Can I gift my data with a data sim on my account?

You can't gift data to or from 30-day plans.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Bradleyu1 Investigator
Investigator

Re: Can I gift my data with a data sim on my account?

Ok, if that's the case, I've been missold my contract. 

by Grand Master
Grand Master

Re: Can I gift my data with a data sim on my account?

It's in the T&Cs. See Gifting Your Data - Terms & Conditions

You will be able to gift data to or from any Pay Monthly handset, tablet or 4GEE WiFi device to any other Pay Monthly handset, tablet or WiFi device that belongs to the same family account except for devices on 3G plans, 4GEE WiFi 30 day plans and Apple Watches.

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Can I gift my data with a data sim on my account?

Hello there @Bradleyu1

 

I am sorry to hear this. 

 

Where did you purchase the 30 day SIM plan?

 

Speak soon, Leanne.

 

by Bradleyu1 Investigator
Investigator

Re: Can I gift my data with a data sim on my account?

The sim was purchased from EE St neots and this is who advised me this was possible. 

I'm now on holiday and I'm soon going to be without data, how can we resolve this ASAP? 

by
EE Community Support Team

Re: Can I gift my data with a data sim on my account?

Hi there @Bradleyu1

 

Thanks for coming back to me.

 

I have sent you a private message to get some details.

 

Leanne.

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