04-07-2017 02:57 PM
I am new to EE (joined 4 days ago!) and wonder if someone can solve a mystery for me please.
I have a Samsung Galaxy S7 Edge that I bought from Carphone Warehouse last year and have taken out a SIMO 4GEE contract, 20MB data with unlimited calls and texts.
I was told during a webchat with someone from the tech team that I would definitely be able to use VoLTE/access 800MHz (band 20) for data (obviously where available) with my phone, even though the EE website says it is only avalibale when the phone has been bought from EE. So now I'm a bit confused!
So, put simply, my questions are:
1) Can I access VoLTE/band 20 data on my phone or not?
2) Can I get 4G+? I have seen the 4G+ icon on my phone a couple of times and LTE Discovery has said I am using band 7, but the speed hasn't been stunning (approx. 30 up and 5 down).
3) Can anyone tell me the priority that EE give to the available bands in any given location? Is it, 7, 3, 20, 3G, 2G or something else?
Sorry for all the questions and thanks in advance to anyone who can solve this mystery!
04-07-2017 05:15 PM - edited 04-07-2017 05:16 PM
05-07-2017 07:46 AM
Thanks James, but your comments about VoLTE directly contradict what I was told on your technical web chat on Saturday (see here: https://www.dropbox.com/s/g2ky2fnx2cme809/20170704_181327.jpg?dl=0). So, who is right please?
05-07-2017 08:50 AM
by max1486 Tuesday