by jo8hua
Explorer

Bought a top up, mobile data will not work

A couple of months ago i purchased a pay as you gosim with ee, 2 days ago i topped up my account with the 10 pound bundle. I am able to call and text fine however my mobile data will not work. My phone says i have 4G connection at the top right and my signal is strong however it will not work.

3 REPLIES 3
by
EE Community Support Team

Re: Bought a top up, mobile data will not work

Hi @jo8hua,

 

Welcome to the community.

 

What happens when you try to load a web page?

 

What response do you get if you text Balance to 150?

 

Thanks

 

James

by jo8hua
Explorer

Re: Bought a top up, mobile data will not work

It says I have 9 pounds and the last top up was 10 pounds yesterday.

 

I purchased a bundle containing 2GB of data, whenever I try to load a webpage it says I have no internet.

by
EE Community Support Team

Re: Bought a top up, mobile data will not work

Hi @jo8hua,

 

It looks like your pack hasn't been applied.

 

Please get in touch with customer services so a member of the team can get it sorted for you.

 

Let us know how you get on.

 

James

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