by deimante91
Explorer

Black Friday PAYG double data deal not working

i got a new sim during this promotion and acivated the £15 pack

i got a text confirming that Double data is waiting for me but i didn't get it when i purchased the pack

is there any way to fix this issue?

 

3 REPLIES 3
by Grand Master
Grand Master

Re: Black Friday PAYG double data deal not working

@deimante91  Give customer services a call about this.  And just to check on the package is there and sort of activate before data to claim the offer ? 

by deimante91
Explorer

Re: Black Friday PAYG double data deal not working

and how exactly do it do that?

i tried calling 150 and choosing all kinds of options but none of them put me through to a human

yeah the offer said to activate a pack before 31/01/19

by
EE Community Support Team

Re: Black Friday PAYG double data deal not working

Hi @deimante91,

 

Welcome to the EE Community. Smiley Happy

 

Which pack did you purchase?

 

Thanks

 

James

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