by Kennethg97 Investigator
Investigator

Bill

 Hi my bill was due today and I have already paid it this morning, but I have only 800mb out of the 10gb I was suppose to have . What's going on? I'm paying £42 a month for my plan and I'm only receiving a small amount of dafa aafter I pay a bil.

6 REPLIES 6
by Grand Master
Grand Master

Re: Bill

@Kennethg97   What do you get when you click THIS ?  ( turn wifi off on the device first) 

 

 

by Kennethg97 Investigator
Investigator

Re: Bill

Still the same

by Kennethg97 Investigator
Investigator

Re: Bill

I dont know what's going on

by Grand Master
Grand Master

Re: Bill

@Kennethg97  Is it your bill date today or your payment date ?  Your account will reset on your payment date not the bill date. 

 

 

Text BILL to 150

by
EE Community Support Team

Re: Bill

Hi @Kennethg97

 

Welcome to the EE Community.

 

@Chris_B it's actually the bill date, not the payment date, that the allowances refresh (I think that's what you meant).

 

You're absolutely correct that texting BILL to 150 will clarify the date your next bill will be produced.

 

@Kennethg97, if you text AL to 150, it will tell you your current allowance and the data that it resets.

 

Hope this helps.

 

Chris 🙂

 

by Grand Master
Grand Master

Re: Bill

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