10-03-2017 08:40 AM
Hi a few weeks back I requested a PAC and recieved a miserly retention offer, later that day I got a call from the "Highest Loyalty Team" who matched my requiremenst so I stayed - everyone was happy. I a few days ago I requested a pac for my other phone the operator did not even quote me a deal, just said I cant get anywhere near. I said OK hoping for a call but it hasn't come. It's such a shame I have had several phones with EE for years and would like to stay but not at a silly cost. My question is how do I contact the Highest Loyalty Team? Thanks
10-03-2017 08:46 AM
@C337PPM You can not contact them they contact you.and sorry to say but just because you got one offer it doesn't mean you'll get another.
10-03-2017 08:56 AM
Use the PAC code, I used my PAC code from Three.
Then got a phone call from the executive office.
Got a better deal than I originally asked for.
Only got a call from them due to making a complaint due to reasons they wouldn't let me move to sim only via online and had to ring up or go to store. Told them I do my business online.
They probably thought I wouldn't use my PAC code but after I did they rang me. They are now in process of moving me back.
10-03-2017 09:05 AM
@C337PPM What loyalty you request a PAC code because you wanted to change networks and your hoping by that you might get a deal. To put it bluntly that's blackmail.
10-03-2017 09:08 AM
It also depends what deal you were asking for and what the tariff normally costs.
If it is so far between the prices advertised and the price you want to pay then it won't happen.
10-03-2017 11:21 AM
Before you make such critical remarksChris B "Grand Master" you should read things properly and think before you post. I never said I wanted to change networks
10-03-2017 11:25 AM
@C337PPM Do you want me to quote your first post ? You asked for a PAC code for your other SIM card why would you do that ? Asking for a PAC code is so you can move your number to another network. So yes you did as asking for a PAC code is saying just that.
10-03-2017 11:51 AM
The reason I was forced to ask for a PAC code was that EE offered my renewal at 60% more than I had been paying so please forgive me if my loyalty wavered somewhat. I can only presume that you can afford such increases and do not query them, you are perhaps more fortunate than lots of people.
10-03-2017 11:58 AM
@C337PPM Then perhaps you should be looking at a different tariff if the one you would like is too expensive.
10-03-2017 12:30 PM
@C337PPM One I'm happy with but unfortunately it's not offered by EE anymore and and my sim only I got for my daughter was on offer at the time and her deal is fantastic and ill love to have that myself.
18-07-2018 05:30 PM
Did you manage to get the deal you wanted , I am now out of contract with EE, I have asked them to match deals I have seen on compare sites, without luck , wanted me to pay about £30 a month more , when I explained I did not want to do this , I was informed that there was nothing they could do and would I like to sign upp for te new contracts
When i explained that i would not be signing back upp, they just said ok , Thank you
Had no phone calls from any sort of retention team to temp me to stay ,
Would rather deal with the networkk itself , but the savings over 2 years , is forcing me to use a compare site and to go to another network
18-07-2018 06:31 PM
@Hippy EE don’t match and compare sites tend to be offers from 3rd party sellers not directly from a network. 3rd party sellers get the devices they sell from elsewhere.
18-07-2018 07:08 PM
Tried to call them but would not let get through the upgrade team ,for over 2 weeks being asking for call from rententions team and still waiting.
Not going to pay over £25 a month for 24 months just to deal with EE DIRECT ,
Would You ?
by max1486 Tuesday