by danielennistv
Explorer

Being Charged for 2x the amount of data I've used.

It appears I'm being charged double the amount of data from what I'm actually using. I've looked around and the most common issue I've seen is it's an iPhone problem, but I've been on an iPhone with '3' and wasn't being charged for 2x the amount I'm using. Something up on EE's end?

3 REPLIES 3
by Grand Master
Grand Master

Re: Being Charged for 2x the amount of data I've used.

@danielennistv   You can not use more data than your tariff allows once you run out of data you have to purchase more data to use more data.   You can en get redirected to a EE web page once you run out to purchase more data if you try to use the internet on your device. 

by danielennistv
Explorer

Re: Being Charged for 2x the amount of data I've used.

@Chris_B I'm on a 7GB tarrif, and EE is saying i've used 200MB, when my phone is showing up as only having used 100MB...

by Grand Master
Grand Master

Re: Being Charged for 2x the amount of data I've used.

@danielennistv  The count on the device are not that accurate.   Click THIS with wifi off as this is 100% accurate 

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