by r0land0 Investigator
Investigator

Are Flex plan customers eligible for London Underground WiFi?

I have repeatedly followed the EAP-SIM instructions provided but login has been unsuccessful. Attempting to login via Virgin Media tells me to contact 150 - but that seems to be entirely automated and doesn't provide a relevant option.

 

I understand Flex customers are considered as being under a "continuous payment authority" and not in Contract or a Direct Debit agreement - however the Underground Wifi is stated as being available to PAYG customers "as long as you’ve topped up your account with at least £5 within the last 30 days" which clearly applies to Flex I would have thought.

 

(On the subject am I also right in thinking Flex customers do not have access to the Live Chat facility? I would have used that had I been able to find the option).

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Are Flex plan customers eligible for London Underground WiFi?

Hi @r0land0.

 

Welcome to the community.

 

Yes, London Underground WiFi is available on Flex Plans.

 

Did you attempt to register by texting EEWiFi to 9527?

 

Live chat is for pay monthly contract customers only.

 

Jon

6 REPLIES 6
by
EE Community Support Team
Solution

Re: Are Flex plan customers eligible for London Underground WiFi?

Hi @r0land0.

 

Welcome to the community.

 

Yes, London Underground WiFi is available on Flex Plans.

 

Did you attempt to register by texting EEWiFi to 9527?

 

Live chat is for pay monthly contract customers only.

 

Jon

by Grand Master
Grand Master

Re: Are Flex plan customers eligible for London Underground WiFi?

Flex plans have exactly the same benefits & exclusions (e.g. WiFi Calling) as PAYG. It's just that the payment method & timing differ.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by r0land0 Investigator
Investigator

Re: Are Flex plan customers eligible for London Underground WiFi?

Hi Jon,

 

Thanks for your reply. I have texted 9527 as advised and will update on my progress.

 

For what it's worth I was going by the instruction on this page, which doesn't have the above on: https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london...

by
EE Community Support Team

Re: Are Flex plan customers eligible for London Underground WiFi?

Hi @r0land0

 

Thanks for coming back to us.

 

If the steps on the Help page are not getting you connected, this is the next step to try 🙂

 

Let us know how you get on.

 

Leanne.

by r0land0 Investigator
Investigator

Re: Are Flex plan customers eligible for London Underground WiFi?

Texting 9527 did the trick - thanks all.

by
EE Community Support Team

Re: Are Flex plan customers eligible for London Underground WiFi?

Thanks for the update @r0land0 Smiley Happy

 

James

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