by becky_palf
New Member

Apple music data offer not working

I am currently on the 6 months free apple music where EE is supposed topay for my data. However, somehow in 7 days i have used up all of my 4gb of data. I am always either at university where I have wifi or at home where i have wifi. Pretty much the only time im not is when im walking between the two and listening to apple music. I rang and queried this and was brushed off and told i must have used it. When I asked the check about the apple music being free, the caller said he had checked even though i had only just brought it up. I often have to buy free data, however never 7 days in when I have been only at home or uni. Has anyone else had an issue where they think the apple music data hasnt been covered?

Thanks

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Apple music data offer not working

Hi @becky_palf

Please text STREAM to 150 to find out if free Apple music active on your account.

Thanks 

by
EE Community Support Team

Re: Apple music data offer not working

Hi @becky_palf,

 

Welcome to the EE Community.

 

Have you checked your data usage in your phone's settings to see if another app could have used your data?

 

Thanks

 

James

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