by Hayfever64
Explorer

Apple 4 watch not working on cellular, despite EE ‘RESET’. SOLUTION?

EE tech via shop have ‘reset’ data plan etc, unpaired, repaired phone and watch, still no cellular function on watch. Two plans show on watch app on phone but show as not in use on mobile data screen. Seriously hacked off at paying more for the watch, having to swap toEE on phone sim , at more cost, and no 4g on the watch. Not a happy bunny. One more visit to shop and if no joy will be cancelling whole deal. Not impressed.

3 REPLIES 3
by
EE Community Support Team

Re: Apple 4 watch not working on cellular, despite EE ‘RESET’. SOLUTION?

Hi there @Hayfever64

 

Thanks for coming to the community.

 

I am very sorry to hear you are having this problem.

 

Did you purchase the Watch from a third party?

 

Have you had a Watch active on your account previously?

 

Leanne.

by Hayfever64
Explorer

Re: Apple 4 watch not working on cellular, despite EE ‘RESET’. SOLUTION

Hi thanks for your reply.

I bought the watch via EE, it was delivered to and set up by the shop.

I have never had a watch active on my account before but in the hour and a
half I was instore and the guy was on the phone with the tech dept they
reset the electronic sim in the watch at least twice also switched them
both on and off several times and did various other things.

I have made an appointment to go back to the shop for another go but if it
us not successful I will be cancelling everything as I am not happy that I
am getting this sort of problem and it is seriously detracting from the
pleasure and practicality of having a cellular Apple watch.

I am not sure how on earth this is going to be resolved but more
importantly why I have the problem in the first place. Could the watch be
faulty?

Many thanks
by
EE Community Support Team

Re: Apple 4 watch not working on cellular, despite EE ‘RESET’. SOLUTION

Hi @Hayfever64

 

Thanks for coming back to me.

 

Our technical support team will do everything they can to help you get the Watch set up.

 

Have you spoken to them on 150 and let them know this has not worked and you are not connected?

 

Leanne.

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