by 14_James Investigator
Investigator

Anybody else suddenly using lots of data????

My data seems to be used very quickly for no reason. Done oline chat today and was told I have used 15GB (60%) in 19 days on facebook, which I hardly use on my phone...Something is going on.......!!!!!!!!

3 REPLIES 3
by Grand Master
Grand Master

Re: Anybody else suddenly using lots of data????

@14_James   Are you allowing it to update in the background?  

by 14_James Investigator
Investigator

Re: Anybody else suddenly using lots of data????

No, I have 5 sims on a shared plan and last night one of them managed to use 500mb while switched off....

by
EE Employee

Re: Anybody else suddenly using lots of data????

Hi @14_James 

 

This is very unusual, I would speak to our Technical team to investigate this usage.

 

Could the device have been left on accidently and you were not aware?

 

Many thanks,

 

Lee

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