by VICKY_93 Contributor
Contributor

Android OS using ALL my data in one day for no reason!!

I have a 1GB data plan for my contract and hardly ever use data outside of home. Today for some reason my data limit was reached, the reason being that Android OS decided to use 0.95 GB of data in one day - meaning that i cant use ANY data for a whole month. Is this a bug???? Does the latest update have anything to do with it??? 

9 REPLIES 9
by Brilliant Contributor
Brilliant Contributor

Re: Android OS using ALL my data in one day for no reason!!

When didnit update? Did you do that today? If so did it update via mobile network?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by VICKY_93 Contributor
Contributor

Re: Android OS using ALL my data in one day for no reason!!

I updated the phone this afternoon after getting home , but my phone had stated that the data ran out at midday. I've tried powering off and on the phone again but its insistant that my 1GB data has been used up 😞 Not happy. 

by Brilliant Contributor
Brilliant Contributor

Re: Android OS using ALL my data in one day for no reason!!

But did the update download earlier in the day or sid it download when you pressed update.

 

 

It can download the update and install at a later time.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by VICKY_93 Contributor
Contributor

Re: Android OS using ALL my data in one day for no reason!!

My settings have been set to download on wifi since I got it so I'm not sure if that would be the reason. 

by
EE Community Support Team

Re: Android OS using ALL my data in one day for no reason!!

Good Morning @VICKY_93

 

What is the make and model of your handset?

 

Speak soon, 

 

Katie 🙂

 

by VICKY_93 Contributor
Contributor

Re: Android OS using ALL my data in one day for no reason!!

Hi katie

 

Its the Samsung Galaxy 8 

by
EE Community Support Team

Re: Android OS using ALL my data in one day for no reason!!

Thanks for this @VICKY_93

 

Have you been able to check your data usage within your settings?

 

I would recommend giving our technical care team a call, they will be able to see what has been using your data. 

 

Katie 🙂

by VICKY_93 Contributor
Contributor

Re: Android OS using ALL my data in one day for no reason!!

I've checked my data settings via my phone , and its saying that 0.95 GB was used up by Android OS, got a text that my data was all used up. I'll give them a call at lunch , really hope it gets sorted as I've spent £34 this month for no data xD 

by
EE Community Support Team

Re: Android OS using ALL my data in one day for no reason!!

Please keep me posted with the outcome @VICKY_93

 

Speak soon, 

 

Katie 🙂

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