by Investigator

Allowance restart date has changed

Hi, ever since my last bill the day that my allowances renew has changed. It used to change on the 6th of the month but according to the ee app its on the 11th now. Why would this be? In the phone settings it reckons it renews on the 6th still. 

by Expert Contributor
Expert Contributor

Re: Allowance restart date has changed

Have you changed the date that your payment is due? The allowances will reset when the bill generates so if you've moved your direct debit forward a few days, this would explain the change in the date.

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