by Leonie12
Explorer

Add ons

Hi

i bought a fixed add on.. 1gb of date but I want to cancel it how do I do this? There is no manage your add on my app. I do not want to pay for this next month! 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Add ons

Hi @Leonie12

 

If you are having difficulties with the APP, the I would advise a quick call into customer services and they can offer you support with this.

 

Thank you for visiting community and we hope to see you around more often.

 

Richard

 

🙂

 

 

3 REPLIES 3
by Grand Master
Grand Master

Re: Add ons

@Leonie12  On the My EE app you can stop this so it doesn't repeat next month.  Click the add on you wish to stop and it will open this page and at the bottom just click "REMOVE ADD ON"

 

IMG_1601.PNG

by Leonie12
Explorer

Re: Add ons

Thank you but it's a fixed add on and I can't remove my add on like that as there is no remove button at the bottom.. it's ridiculous... if I can add it over on my app I should be able to take it off just as easy!!!! 

by
EE Community Support Team
Solution

Re: Add ons

Hi @Leonie12

 

If you are having difficulties with the APP, the I would advise a quick call into customer services and they can offer you support with this.

 

Thank you for visiting community and we hope to see you around more often.

 

Richard

 

🙂

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.