by Ttupa10 Investigator
Investigator

Add on worked in London, won't work in Prague

As the title states, I was successfully using my add on in London for a few days. Now that I've moved on to Prague in my trip I can't seem to figure out how to make it work. 

 

I was was under the impression that Prague was covered under the service. 

 

Once i arrived in Prague my carrier changed from EE to T-mobile. I'm not sure how to fix it. Any suggestions?

10 REPLIES 10
by Grand Master
Grand Master

Re: Add on worked in London, won't work in Prague

What add-on? 

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Ttupa10 Investigator
Investigator

Re: Add on worked in London, won't work in Prague

The 4G EE 5GB data add on. 

by
EE Community Support Team

Re: Add on worked in London, won't work in Prague

Hello there @Ttupa10

 

Thanks for posting on the community.

 

What happens when you try and use data?

 

Can you make calls and send texts?

 

Also, are you with us on pay as you go or pay monthly?

 

Thanks, Leanne.

by Ttupa10 Investigator
Investigator

Re: Add on worked in London, won't work in Prague

When I try to use data it just says I'm not connected to the network. 

I'm currently on wifi trying to figure it out. 

 

My add add on is only for data, so I've refrained from calling and texting. 

by Grand Master
Grand Master

Re: Add on worked in London, won't work in Prague

If you were on contract, you'd have an allowance that included texts that you could use in the EU, nevermind the add-on.

 

So are you on contract or PAYG?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Add on worked in London, won't work in Prague

Hi @Ttupa10

 

Thanks for coming back to me.

 

What phone are you using?

 

Also, are you pay as you go or pay monthly?

 

Speak soon, Leanne 🙂

by Ttupa10 Investigator
Investigator

Re: Add on worked in London, won't work in Prague

I'm not on contract. It's pay as you go pre loaded with 5GB. I have only used 1gb so far and it's only been a few days. 

by
EE Community Support Team

Re: Add on worked in London, won't work in Prague

Thanks @Ttupa10

 

Can you try and manually select a different network available in Prague,

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you get on 🙂

by Ttupa10 Investigator
Investigator

Re: Add on worked in London, won't work in Prague

I'm using an IPhone 5s with a pay as you go plan. 

by
EE Community Support Team

Re: Add on worked in London, won't work in Prague

Hi @Ttupa10

 

Can you try and manually select a different network available in Prague,

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

Let me know how you get on 🙂

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