17-04-2018 11:16 PM
Hoping someone can shed some light on a problem I seem to be having. Have recently realised that access to the PubMed website (https://www.ncbi.nlm.nih.gov/pubmed/) appears to no longer work when using a device connected to the EE network.
I am not able to connect when using my phone with a 4G cellular signal, yet am able to successfully load the site if I am connected to a WiFi network.
I am currently also using an EE 4G Mobile Broadband device (Netgear Nighthawk) and when my laptop is connected to this again, the website no longer loads.
So it is the case that the website will not load on both an iPhone and a Macbook when using a cellular connection but will with traditional WiFi.
I've also asked a friend (who is located on the other side of the country, and is also with EE) to try and she is also not able to connect when using 4G but is able to connect when on WiFi.
I have double checked, I do not have content lock active, even though the website is used to look at journal articles and research papers.
Was hoping someone might be able to help here, before I resort to contacting technical support.
Thanks in advance
18-04-2018 12:10 AM
Hello and welcome to the community.
I just loaded it over EE 4G and it worked fine so that's incredibly bizarre! I'm not completely what to suggest either. Hopefully someone else will have some ideas.
18-04-2018 07:47 AM
It’s just a straight forward can’t access server error. I’m not sure how I am able change the DNS my phone uses whilst on 4G.
I’m using an iPhone, if you’re able to tell me the steps that I need to take, I’m happy to try.
18-04-2018 09:34 AM
18-04-2018 11:52 PM
Thanks for the suggestion, changing the DNS has managed to correct the issue on my laptop.
But I'm still not entirely sure what that means for the source of the problem. If the old DNS didn't allow communication with the server for PubMed, who or what determines that DNS? Is it randomly assigned by my laptop or does the laptop obtain it from the Nighthawk 4G router?
Then does that mean the issue lies with EE or my device? Becuase if it's the device, what can I do about access on my phone?
Sorry for the 101 questions. Any help / advice is very welcome.
Thanks again. (@James_B - Will look to contact techinical support if needed, given that it is working with a different DNS)
20-04-2018 05:54 PM
Is it randomly assigned by my laptop or does the laptop obtain it from the Nighthawk 4G router?
The latter & the MBB router obtains it from EE Mobile. It is EE's DNS.
by max1486 Tuesday