by JJessamine
Explorer

Access my data plan in USA

My data plan should allow me assess to all my data, the same services levels abroad as in UK. The system isn’t working, not letting me access my data, I have had to buy add on data just to get by..

 

Can’t contact my EE as website down? 

1 SOLUTION

Accepted Solutions
by JJessamine
Explorer
Solution

Re: Access my data plan in USA

I had 4G Max plan, with available data. 

Got through to customer service on live-chat, explained. Got transferred to tech department. They all agreed that the data was there but I couldn’t access it. So they performed a reset. Plus asked me to. 

 

Settings-General- Reset- Reset Network Settings

 

it worked after this and I was able to access my uk data plan. 

 

Thanks for for caring and sharing on the community. 

4 REPLIES 4
by Grand Master
Grand Master

Re: Access my data plan in USA

@JJessamine  login to your online account and you can chat to customer services via live chat.

 

just to check you say data plan do you mean a SIM card that’s in a tablet?  

by
EE Community Support Team

Re: Access my data plan in USA

Hi @JJessamine,

 

Thanks for visiting the EE Community.

 

Which plan are you using?

 

James

by JJessamine
Explorer
Solution

Re: Access my data plan in USA

I had 4G Max plan, with available data. 

Got through to customer service on live-chat, explained. Got transferred to tech department. They all agreed that the data was there but I couldn’t access it. So they performed a reset. Plus asked me to. 

 

Settings-General- Reset- Reset Network Settings

 

it worked after this and I was able to access my uk data plan. 

 

Thanks for for caring and sharing on the community. 

by
EE Community Support Team

Re: Access my data plan in USA

No problem @JJessamine Smiley Happy

 

I'm happy to hear it's sorted.

 

Enjoy your time in the USA.

 

James

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