12-11-2012 01:12 PM - last edited on 18-12-2015 11:05 AM by AsimT
Show me Help! Find quick support for your phone or device.
I recently took out a new EE connection and my new phone - a Lumia 920 - has been able to make and receive calls for the past few days and has just this morning been given the ability to send and receive texts. the only thing missing is the internet APN settings which are currently blank. Does anyone have them so I can enter them manually? Trying to call EE support is a nightmare as three times I have waited for x mins then get a message saying 'we cannot connect your call' then cuts me off!
If EE were kind enough to post the APN settings for MMS and Internet on contract then you could save yourself a lot of hassle.
12-11-2012 07:42 PM
APN settings are in the Help Section of this website.
For ease, I've copied and pasted them here..
12-11-2012 10:34 PM
I too am having problems accessing the Data on my Lumia 920, and cannot ever get in contact with EE CS (new account)....
Are you sure these are correct for the WP8 UI Mobile Settings?
As on my Lumia 920, you have 2 APN Settings to add...
And without putting in values, especially in MMS; you cannot save APN settings.....
Am wishing I never moved now as currently I cannot use my Smartphone for what it's make for......
19-11-2012 05:33 PM
MMS APN Settings:
19-11-2012 10:06 PM
I'm having exactly the same problem - I've tried using the settings posted here:
but they appear to be wrong as I'm still getting the 'Get Media Content..' in my message inbox - and when I press it, it vibrates, makes a sound but keeps displaying the same message with no picture.
This is an absolute nightmare and really should be sorted. Any chance of the the correct settings?
20-11-2012 10:13 AM
It's often the case that you need to send an MMS first, before you are able to receive them. Have you tried this?
20-11-2012 04:09 PM
What daveuk says is correct - give that a go and if you're still having problems, drop me a line via private message and I'll get this looked in to.
29-11-2012 01:48 PM - edited 29-11-2012 01:49 PM
I too am having problems with my Lumia 920. I also have followed the settings for MMS (my internet works) to the letter that the EE configuration page stipulates but to no avail.
31-12-2012 06:14 PM
Has this been sorted yet???
have entered the settings asshown and can now send messages, however i still get the 'Get media content' link but nothing happens apartmfrom a beep after a few seconds.
really annoying and looks like I'll have to go back to the shop and get it sorted.
28-03-2013 08:14 PM - edited 28-03-2013 08:38 PM
hiya was removed my content lock today and since thne my experia miro mobile internet data will now not work any help???i need to set it up the apn its not an 4g its 3g on contract phone mobile suport they are usseless
29-03-2013 11:57 PM
It shouldn't matter which EE brand you're a customer of, the same APN settings should work.
I'm on T-Mobile but my APN settings are all 'EE'.
If you use the following it sould be fine:
- Name = [whatever]
- APN = everywhere (case sensitive)
- Proxy =
- Port =
- Username = eesecure
- Password = secure
- Server =
- MMSC =
- MMS proxy =
- MMS port =
- MCC = 234
- MNC = 30
- Authentication type = PAP
- APN type = default
- APN protocol = IPv4
- Bearer = Unspecified
15-04-2013 03:24 PM
Let's be honest, this **bleep** just does not work. Since I've moved over from T-Mobile I've just had issue after issue.
I've got a Nokia Lumia 800, it had picture messages working until today. Now once again I get the 'Get Media content now(10kb)' link, which produces no media content. I used the Network Setup app previously to resolve the problem after no help from EE. today they make me soft reset my phone twice, and now I've created new APN manually with the settings given by them over the phone which still don't work.
I've explained that I can't send picture messages as it just won't let me send. "Can't send: Media content in this message"
and that people can't send me any picture messages either. How **bleep**ing hard is it resolve without telling me to do a hard reset on my phone? It's obviously a network issue and not a phone issue.
15-04-2013 03:25 PM
I'm pretty sure this is flagrant breach of the contract signed between myself and EE. If you can't fulfill your side of the contract then the contract has been broken by you.
16-04-2013 12:36 AM
Have you tried going into an EE store and seeing if the staff are able to help at all?
Also, are you sure it's a service issue and not a faulty handset?
Do you have a second handset you could try the SIM in?
21-04-2013 09:01 PM
2 weeks ago
For years I have travelled to Portugal and bought a Vodafone.pt data sim at the airport to put in my TP-Link MiFi. VF has always been cheap and hassle free.
Since the new openness in June for Europe, I decided not to bother this Autumn and just use my UK devices. My Samsung android phone worked seamlessly with the UK EE card, but the MiFi, also with an EE card, didn't. With the help of this post and a couple others the following steps cracked it:
1. The default profile with NOS has the wrong settings and they can't be changed. Therefore log into the admin page of the Mifi and created a new profile (e.g. NOS2).
2. Type in the settings APN=everywhere, account=eesecure, password=secure
3. Change the network mode setting to "3G only". "4G preferred" won't work.
i hope this avoids some wasted time.
by trvaa Wednesday