by Xabbyx22x
Explorer

8gb gone in a week!!

I never use all of my 7gb of data each month and two weeks in its all gone so I purchased another 1gb and that went within a day!! And I've hardly used my phone and don't ha e many apps! Any suggestions 

6 REPLIES 6
by Profile closed
Not applicable

Re: 8gb gone in a week!!

Hello @Xabbyx22x does your devices data counter match how much has been used? Have there been any auto updates recently such as upgrading your phones firmware or large apps etc? 🙂

by
EE Community Support Team

Re: 8gb gone in a week!!

Hi @Xabbyx22x

 

Thanks for coming here to see us in community 🙂

 

Are you by any chance streaming content i.e. Netflix, YouTube or anything like that?

 

Do you watch movies?

 

listen to music? 

 

Or are you a heavy user of social media?

 

Do you make sure that you close your App's down when not in use?

 

Cheers

 

Richard

 

🙂

by Xabbyx22x
Explorer

Re: 8gb gone in a week!!

No I don't listen to any music or use YouTube ect and the only social sites I use is Facebook and whatsapp but Ive never used all my data before and I've not used it more than I normally do :/. And yes I close down unused programs. I did have an firmware upgrade but was done over WiFi. 

by
EE Community Support Team

Re: 8gb gone in a week!!

Hi @Xabbyx22x

 

To use this much data so quickly is something that needs looked at.

 

Can you please get in touch with us and the guys at customer services can look into this for you.

 

When you select the EE drop down you will be invited for a live online chat.

 

They open at 8am so please come back and let us know the outcome.

 

Thanks

 

Richard

 

🙂

by Grand Master
Grand Master

Re: 8gb gone in a week!!

Hi, @Xabbyx22x

 

Do you allow tethering to your phone or have you allowed tethering? 

 

Also does anyone else have access to your phone. 

 

Did you check under settings - data (depending on your phone) to establish what apps were using the most data? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Skilled Contributor
Skilled Contributor

Re: 8gb gone in a week!!

Hi @Xabbyx22x,

 

in addition to the above suggestions, what phone have you got? If it's an iPhone, check out this post detailing how to ensure your iPhone won't automatically switch from WiFi to mobile data without your knowledge:

https://community.ee.co.uk/t5/Apple/Ways-to-save-your-EE-data/td-p/526444

 

There is a similar setting in WiFi->Advanced if you're using Android.

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