by aimeesteele1 Investigator
Investigator

4g turns off when on a call. S6

Hi. I have a Samsung S6 and whenever I'm on a call my 4g disappears but I can connect to WiFi. Any solutions?

11 REPLIES 11
by Grand Master
Grand Master

Re: 4g turns off when on a call. S6

@aimeesteele1  Are you a contract customer or PAYG customer?  

by Skilled Contributor
Skilled Contributor

Re: 4g turns off when on a call. S6

Is LTE/VoLTE on ? 

 

http://devicehelp.o2.co.uk/samsung/g925f-galaxy-s6-edge-android-nougat/settings/how-to-activate-volt...

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by aimeesteele1 Investigator
Investigator

Re: 4g turns off when on a call. S6

I'm a SIM only contract customer

by aimeesteele1 Investigator
Investigator

Re: 4g turns off when on a call. S6

I haven't got that VoLTE option under the mobile networks???

by Skilled Contributor
Skilled Contributor

Re: 4g turns off when on a call. S6


@aimeesteele1 wrote:

I haven't got that VoLTE option under the mobile networks???


Was the S6 provided by a locked/network I assume ? 

 

 

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by Skilled Contributor
Skilled Contributor

Re: 4g turns off when on a call. S6


@aimeesteele1 wrote:

I'm a SIM only contract customer


Where the S6 was provided is the imperative part not the sim. 

 

The S6 software would need VoLTE options - where/network did the S6 originate from ? 

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EE HELP SEARCH https://ee.co.uk/help/help-new

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by Skilled Contributor
Skilled Contributor

Re: 4g turns off when on a call. S6


@aimeesteele1 wrote:

I'm a SIM only contract customer


Where the S6 was provided is the imperative part not the sim. 

The S6 software would need VoLTE options - where/network did the S6 originate from ? 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by aimeesteele1 Investigator
Investigator

Re: 4g turns off when on a call. S6

It was from EE.

by Skilled Contributor
Skilled Contributor

Re: 4g turns off when on a call. S6

Think you need to back up your phone to a computer and update phone software as S6 supports EE 4G Calling.

 

You are/must be on a earlier S6 software version. 

 

 

Do this over WiFi (after backing up to a computer) 

http://www.samsung.com/uk/support/mobile-devices/how-do-i-check-for-operating-system-updates-on-my-s...

 

 

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EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

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by aimeesteele1 Investigator
Investigator

Re: 4g turns off when on a call. S6

Thanks. I will try this.

by Skilled Contributor
Skilled Contributor

Re: 4g turns off when on a call. S6

No worries, hope it works as I know EE S6 was one of the few ‘WiFi Calling’ launch phones so I assume you’ve got software prior to launch. 

 

Keep me updated 🙂 

 

 

 

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EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice

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